TERMS & CONDITIONS

In these terms and conditions:

a) The "seller" means Global Memory Ltd

b) The "buyer" means any person or company who buys or has agreed to buy Goods from the Seller.

The purchase of products through this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions.

1. The information contained within this web site and online store are, to the best of our knowledge, correct at the time of publishing. Whilst every effort is made to ensure the prices and details are accurate and Global Memory Ltd reserves the right to change, modify, substitute or remove without notice any information on this site.

2. All goods must be paid for with the order, unless prior arrangements have been made. We reserve the right to refuse delivery if payment is not made. All goods remain the property of Global Memory Ltd until payment is made in full. All rights including without limitation copyright, design and trademark rights in the website are owned by Global Memory Ltd.

3. The products supplied from this web site are supplied by Global Memory Ltd, (www.globalmemory.co.uk). Global Memory Ltd is a limited company and registered in England (Reg. Number 06000503), the registered office address is:

Global Memory Ltd
3 Astley Street
Bolton
Greater Manchester
BL1 8EH
UK

4. All prices, where relevant, are Exclusive of VAT (unless otherwise stated). Global Memory Ltd VAT registration number 910 4788 27.

5. All orders are subject to acceptance by Global Memory Ltd. In the unlikely event that products are unavailable, or where there have been errors in pricing, we may have to decline an order. In this case we will advise you as soon as possible and ask for your instructions. We will not debit your credit card or charge card, or process any other method of payment until an order has been accepted.

6. Neither you nor Global Memory Ltd will be liable for any delay or failure to perform our respective obligations under this contract due to any cause beyond our reasonable control including without limitation any act of God, strike, lock out, trade dispute, traffic accident or any act or omission of any government or regulatory authority.

7. This does not affect your statutory rights as a consumer.

8. Orders are not accepted from persons under the age of 18 years old. By placing an order you demonstrate that you are over such an age. Where you place an order and are under that age you are in breach of contract. The holder of the credit or debit card that you use will be fully liable for all sums charged.

9. These terms and conditions and all disclaimers and other material on our website shall be governed by and construed in accordance with English law and any disputes shall be referred to the exclusive jurisdiction of the English courts.

Delivery

All despatch dates are estimated and are not guaranteed and do not form a term of this contract. Whilst every endeavour will be made to comply with these dates, the Seller shall have no liability whatsoever for delay in despatch or delivery, or for any loss occasioned thereby. Late delivery does not entitle Buyer to cancel order. Any shortages in delivery must be notified in writing to the Seller within three days.

Damage or loss in transit

Goods are shipped via Royal Mail or on an overnight courier service, all goods include insurance cover against loss and damage during transit. Once the goods have been received and signed for, this insurance cover is no longer effective, responsibility is then passed to the signatory. Any Damage to received goods should be notified in writing within three days of receipt.

Defective goods

i) The liability of the seller is strictly limited to the replacement, repair or credit to the invoiced value of the defective items at the discretion of the seller. The seller's maximum liability under or arising from this agreement shall be limited to a sum equivalent to the invoice price of the goods. The seller shall not be liable for any claim, whether arising in contract, tort or otherwise for the consequential, economic, special or other indirect loss. The buyer accepts that the limitations and exclusions set out herein are reasonable having regard to all the circumstances including, without limitation, the price of the goods.

ii) Except otherwise provided in this agreement, all warranties, representations, terms and conditions, whether express or implied, written or oral, are hereby expressly excluded to the fullest extent permitted by law.

Warranty

We warrantee and represent that the goods are as described. Global Memory warrants that all products are free from defective material and workmanship and, subject to the conditions set forth below, agrees to repair or replace any part of a product that proves defective by reason of improper workmanship or materials without charge for parts and labour. We pride ourselves on our customer service. In the rare event that you have a problem with your item, please contact us and we'll be happy to help.Unless stated, all products have a lifetime warranty. Lifetime warranty means, if a fault occurs within the first 30 days from the date of purchase due to faulty materials or workmanship, or the product is found to be incompatible, then during this period the Seller will at the Seller's option either refund the price of such Goods (including postage) or replace or repair such Goods provided that: i) the Buyer shall have notified the Seller in writing of the fault or defect in the Goods, and shall have returned the faulty or defective Goods to the Seller for inspection in accordance with the returns procedure. ii) The product has not been misused or handled carelessly, or damaged due to accident, abuse, misuse, natural or personal disaster, or any unauthorised disassembly, repair or modifications. iii) The product is certified by the company as being defective. iv) The product was purchased by the buyer. The warranty only applies to the original end user purchaser and is not transferable to any other person, organisation or third party. Proof of purchase will have to be presented upon warranty/RMA request.


Repair parts or replacement product will be furnished by Global Memory on an exchange basis, and will be either new or refurbished by Global Memory on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. Goods supplied with a manufacturer warranty are subject to the manufacturers warranty terms and conditions.


Goods supplied to the Buyer by the Seller must not to be used in any medical or life critical applications by the Buyer or any other third party, without confirmation in writing by the Seller. All other warranties, conditions and statements expressed or implied, statutory or otherwise are excluded. Subject to the aforesaid, the Seller shall be under no liability in contract or in tort towards the buyer or any third party, for any damages, death, injury, lost revenue, lost wages, lost savings or any other incidental or consequential damages arising from purchase, use, misuse or inability to use this product.

Prices

Unless otherwise stated any prices quoted by the Seller are: (I) exclusive of value added tax and any other taxes and duties, (ii) exclusive of carriage, and insurance. The Seller shall charge extra in respect of these items. Prices to the Buyer are subject to change without notice after the date of Sellers acceptance of Buyer's order where Seller has incurred increased costs due to currency exchange rate change, import duty change, increased freight charges, increased prices from supplier or surcharges. Where agreed call-off's are not adhered to by the Buyer. The Seller reserves the right to amend the price structure in accordance with the quantities delivered. In any event the Seller retains the right to invoice at the price ruling at the time of delivery. The Seller reserves the right to amend prices to correct errors or omissions.

Payment

The credit terms (If Offered) are 30 days net from the date of invoice. Cash on delivery payments must be paid on delivery or within one day. The Seller reserves the right to suspend deliveries where payment is not received in accordance with these Terms and Conditions of Sale. The Seller reserves the right at the Seller's complete discretion to refuse to establish a credit account for any Buyer, to refuse credit to an Buyer notwithstanding that a credit account may already have been established, and to withdraw credit account facilities. Without prejudice to the Sellers other rights. The seller reserves the right to charge £20.00 for all unpaid items either returned or represented at the company's bank. Any outstanding account will become immediately due for payment.

Prices, Price lists and Quotations

Prices, Price lists and quotations made are subject to these terms and conditions. The prices shown in our catalogues and price lists are those ruling at the time of printing and are therefore subject to alteration without notice. Goods will be invoiced at prices ruling at the time of delivery.

Ownership

At the Seller's discretion, ownership of the Goods may not pass from the Seller to the buyer until the Buyer as made a payment in full thereof, (and any other moneys owing to the Seller). If payment is not made in accordance with these Terms and Conditions of Sale. The Seller shall have the right (without prejudice to the obligation of the Buyer to purchase the Goods, and to any other remedy that may be available to the Seller) to retake possession of goods not fully paid for, and to go up on any premises occupied by the Buyer, the Company and its employees may enter any building or land which the goods are situated.

Cancellations and Re-schedules

The buyer has 30 days to change their mind without penalty as long as the item hasn’t been opened and/or used. Faulty or incompatible items can also be refunded within the first 30 days. If a fault occurs after the first 30 days then the item will be repaired/replaced but not refunded.

Returns Procedure

If any Goods become defective in accordance with section (11) herein. The Buyer must obtain a RMA (Return Merchandise Authorisation) number from the Seller. The RMA number will be valid for a period of seven days from the date of issue by the Seller. The Seller reserves the right to refuse delivery of Goods after this period. The Buyer may have to bear any losses due to price erosion or obsolescence if Goods are returned after the seven days. Any Goods returned must have the RMA number marked clearly on the package and must be returned in original packaging or equivalent. The Seller reserves the right to refuse delivery of any Goods returned without an RMA number.

Errors and Descriptions

Every effort will be made by the Seller to ensure accuracy of any technical data or literature made available in relation to the Goods. The Seller accepts no liability for any damage or injury arising from any errors or omissions in such technical data to the Buyer or any third party. No contract can be invalidated due to printing or clerical errors. Any descriptions of Goods are for guidance only and shall not constitute the contract 'sale by description'.

Termination of liability

The Seller shall be relieved of all liability for obligations incurred to the Buyer and any other third party. Whenever, and to which the fulfilment of such obligation is prevented, frustrated or impeded in consequence of any statue, rules, regulations, orders or requisitions issued by any national or foreign government department, council or other duly constituted authority or by reason of any strikes, breakdown of plant, accident, civil commotion, war, force major or any other cause beyond the control of the Seller. Including but not limited to causes arising from acts or omissions of the Buyer.

Alteration of Terms and Conditions

These Terms and Conditions of Sale supersede any previous Terms and Conditions of Sale of the Seller. Any variation of these Terms and Conditions must be confirmed in writing by the Seller and will not otherwise be valid. Any waiver by the Seller of these Terms and Conditions of Sale on any occasion shall merely act as a waiver on that occasion, and shall not affect the Seller's right to enforce any of these Terms and Conditions on any further occasion. No terms and conditions stipulated by the Buyer shall have effect unless agreed in writing from the Seller.

Law

This contract shall be governed by English Law in the Courts of England.

Policies

Order Acceptance Policy

After you place an order, Global Memory Ltd will determine whether or not to accept and fulfil the order, and Global Memory Ltd may refuse or limit your order for any reason. By placing an order, you agree to accept all terms and conditions shown anywhere on this site, including Global Memory Ltd’s standard terms and conditions of sale.

Global Memory Ltd reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions shown on this web site (www.globalmemory.co.uk). By placing your order, you agree that Global Memory Ltd’s total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Global Memory Ltd for the product giving rise to Global Memory Ltd’s liability.

Cancellation Right

If you are a UK customer, you have a statutory right to cancel your order for a short time. You may do this by taking or sending by post, fax or e-mail a WRITTEN notice of cancellation to:

Customer Support
Global Memory Ltd
3 Astley Street
Bolton
Greater Manchester BL1 8EH
United Kingdom
Fax: 0844 7790460
Email: support@globalmemory.co.uk

stating your full name and address and other information sufficient for us to identify you and your order. You have until the expiry of SEVEN WORKING DAYS (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right.

If you exercise your right to cancel the order, any money you have paid for your order will be refunded upon receipt of the goods, apart from your expense of returning the products as mentioned below.

If you wish to exercise your right to cancel, you must also:

Goods which are being returned for a refund after 7 days due to a change of mind and which are NOT incompatible or faulty will be subject to a deduction of the seller's postage and packaging cost for sending the item to the customer. This will also apply to goods which are stated as having free postage & packaging. For goods with a value of less than £75 excluding VAT will have £3 deducted from the refund. Goods with a value of over £75 excluding VAT will have £7 deducted from the refund. Goods which have been bought incorrectly by the buyer and due to a failure to check compatibility with the seller beforehand, will therefore also incur a further deduction of £5 for administration/restocking costs.

Complaints Procedure

All complaints are dealt with equally and fairly. We will respond to all complaints within 72hrs, usually the same day. Where possible we aim to resolve all complaints immediately and at the most within two working days. Any customer details passed to us during this process are kept confidential, and we will keep you fully informed during the complaint process. To contact customer service please write to the address shown below, email us at support@globalmemory.co.uk or telephone 0844 8849073.

Customer Support
Global Memory Ltd
3 Astley Street
Bolton
Greater Manchester BL1 8EH
United Kingdom
Fax: 0844 7790460
Email: support@globalmemory.co.uk